Question 1

What types of flooring do you carry?

Accepted Answer

We specialize in hardwood, luxury vinyl plank (LVP), and laminate flooring. Whether you’re looking for timeless solid wood or durable, water-resistant options, we’ve got you covered.

Question 2

Do you offer financing options?

Accepted Answer

We’re currently working on adding financing options for qualified buyers. Ask us in-store for the latest updates.

Question 3

Do you offer free estimates?

Accepted Answer

Yes! We offer free in-home consultations and estimates. We’ll bring samples to you and help you choose the perfect flooring for your space.

Question 4

What brands do you carry?

Accepted Answer

We proudly carry trusted brands including Urban Floors, Monarch Plank, Boen, Reward Flooring, and more.

Question 5

How long does flooring installation take?

Accepted Answer

Most residential projects take 1-3 days, de..25…pending on the size and scope of the job. We’ll provide a timeline during your estimate.

Question 6

Do I need to acclimate the flooring before installation?

Accepted Answer

Yes. We recommend acclimating hardwood, laminate, and vinyl flooring for 48-72 hours in your home before installation to ensure a stable fit.

Question 7

Can I install new floors over existing ones?

Accepted Answer

In many cases, yes-especially with vinyl and laminate. Our team will assess your current flooring to determine the best installation method.

Question 8

What's your return policy?

Accepted Answer

Returns may be accepted on unopened, undamaged full boxes within 30 days of purchase. Special orders and clearance items are non-returnable.

Question 9

Are your floors children- and pet-friendly?

Accepted Answer

Absolutely! Many of our flooring options are designed to be scratch-resistant, water-resistant, and easy to maintain, making them ideal for families with kids and pets.

Question 10

What areas do you serve?

Accepted Answer

We serve Pasadena and surrounding areas including San Marino, Altadena, Arcadia, Glendale, Burbank, La Cañada Flintridge, San Gabriel, Alhambra, and Whittier and all over Los Angeles and Orange County.

Question 11

Do you sell cabinets or other interior products?

Accepted Answer

Yes! In addition to flooring, we offer cabinet solutions for kitchens and bathrooms to help complete your remodel.

Question 12

How do I schedule an appointment?

Accepted Answer

Call us at (626) 298-6624, email us at pasadenahardwood@gmail.com, or visit us during business hours to book a consultation.

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